Terms & Conditions
By ticking the acceptance box for terms and conditions on registration, you are deemed to fully understand and agree to comply with these Terms and Conditions, as may be amended by us from time to time. Thereafter on each subsequent login you are deemed to have accepted the prevailing terms and conditions.
1. Who we are
St Minver Limited is a private limited company registered in Gibraltar under number 84248. Our registered office is 23 Portland House, Glacis Road, Gibraltar. We are licensed to provide online betting and gaming under an Internet Gaming Licence issued by the Government of Gibraltar. We have partnered with Parlay Entertainment Inc, of Oakville, Canada who are licensors of the bingo software and the world's leading supplier of internet bingo solutions. We take our customers seriously and aim to provide you with the very best in gaming experience and customer support. If you have any queries concerning our provision of Bingo to you, please contact our Customer Support on 0800 376 5619. Your contract for the provision of the Bingo services is with St Minver Limited. Woolworths plc is in no way liable to you in respect of your participation in Bingo or other services provided on this site.
2. The important points
Participation in Bingo is open only to the residents of those jurisdictions where such participation is legal. It is your responsibility to ensure that the laws of the country in which you are resident entitle you to play Bingo. In particular, it is prohibited for anyone resident in Gibraltar to play. Participation in the game is void wherever prohibited by law.
You must not seek to play Bingo (for fun or for real by placing a "wager") or use the chat functionality on this website unless you are at least 18 years of age. Any activity by players found to be under 18 years old will be declared void regardless of any winnings. No refunds are given on void wagers. We reserve the right to request proof of age of any winner of any prize. We shall undertake our best endeavours to ensure that we do not knowingly permit under 18 year olds to wager.
Employees of St Minver, anyone connected to the company as a supplier, affiliate, media partner and members of their immediate families are not entitled to play Bingo.
3. Registration
You must not play or seek to play Bingo unless you have registered with St Minver Limited or have been specifically granted permission to do so as a guest by St Minver Limited. We reserve the right to withhold payment to any player pending verification of the player's identity.
Only one account per person is permitted. This is necessary to prevent abuse of our generous "free money" policies.
We reserve the right to ask for proof of age and evidence to verify your identity at any time and will be carrying out regular checks of our members. We reserve the right to conduct checks against any of the details provided to us and pursue this information through any channels and methods available to us. Failure to provide substantiated proof of age or other requested information will result in the suspension of your account. Any monies due or requested during this time will be withheld unless the requested information is provided.
You hereby confirm that all information provided to us in your registration and in connection with your account is complete, accurate and not misleading and you agree to inform us immediately if there is any change to such information. This can be done by accessing the "My Account" section of our website or by e-mailing us at support@bingoresponse.com.
During registration you will choose a username and password for security purposes. The password that you choose must be kept private and secure by you at all times. Failure to do so could lead to unauthorised activities on your account. Transactions made using your account username and password are accepted by us on the understanding that you are playing the Games. If an alternative source has accessed your account and we are not informed, we accept no liability for monies or information lost or misused.
We reserve the right to refuse to register you and/or to suspend and/or terminate your registration and/or account at any time in each case in our sole and absolute discretion including; if there is manipulation of our financial system, cheating, abuse of your account or suspicion thereof; breach or suspected breach of any applicable law, regulation; if you have 'charged back' any of the purchases made with your credit card; if you cause to be published on, and/or send via, our website/engage in the any actual or potentially defamatory, offensive or obscene language via the bingo chat room; if you allow someone else (intentionally or unintentionally) to play your Bingo account or if you are in breach of any of our terms and conditions.
You may instruct us to exclude you from participation in Bingo by sending us an e-mail to support@bingoresponse.com with your instructions, or by calling our Customer Service Team in Gibraltar on 0800 376 5619 (free phone from UK) or +350 79264 (outside UK) or by sending a registered letter to St Minver Limited, Suite 812, Europort, Gibraltar. Use of this opt-out facility will result in your account being blocked. To reactivate your account we will require confirmation from you in writing by fax or email.
4. Chat Rules
You shall not impersonate any other person in chat; you shall not use indecent or foul language; you shall not harrass, slander or abuse other chatters; you shall not make racial, sexual or ethnic comments of any kind whatsoever.
No person under the age of 18 shall be entitled to enter the chat room.
You shall not argue with the Chat Master and shall respect the Chat Master's authority.
Players will not be allowed to join more than one room simultaneously to participate in chat games.
You shall not solicit any other players with requests for money, for example by requesting donations to any charitable cause and the like.
St Minver shall have no liability to players for any activity occuring in the Chat Room which may cause any player to suffer loss, damage or distress of any kind.
5. Copying
The deployment within this website of any spider, robot, web crawler or other automated query program; and the re-use and/or aggregation of any of the website materials in the provision of a commercial service is strictly prohibited.
6. Your account
Any qualified winnings you make on the Games will be credited to your account. You can edit your account and make deposits and withdrawals by accessing the "My Account" facility on this site. You can only register one credit or debit card number with your account at any one time but you can change your credit card or debit card details by visiting the "My Account" section of the website. As a security measure you may have to contact Customer Support prior to being able to change certain credit or debit card information.
You can deposit monies into your account using VISA/MasterCard credit cards and Switch, Solo, Visa Delta, and JCB debit cards. BINGOCASINOSTMINVER will appear as a reference on your card statement. No other method of deposit to your account will currently be accepted by us.
In order to win a Progressive Jackpot you must have deposited cash into your account using our approved payment methods. Progressive Jackpots are: the Giant Jackpot, Snowball Jackpot, Nightowl Jackpot and Other Jackpots which may be added from time to time where contributions to a growing jackpot are taken over successive games. Any player who purchases a winning ticket using an account which they have not deposited into, is entitled to the game prize but not the progressive jackpot. In such circumstances, the progressive jackpot win will be returned to the jackpot fund within 72 hours, for depositing players to win.
There are minimum and maximum limits on the amounts that you can deposit in your account, these are as follows: each separate deposit must be at least £10 and no greater than £1,000. You are not permitted to make more than 10 deposits in any one 24 hour period. In the event that there is a charge back for whatever reason, you accept and acknowledge that we will be able to suspend your account indefinitely to enable us to investigate and resolve the matter. During such period, any monies due or requested will be withheld.
The balance held in your account will not earn interest in your favour.
Subject to the provisions of these terms, you can make withdrawals from your account up to your current available balance by debit card, credit card and cheque (subject to the conditions set out below) after taking into account all previous wagers. There are minimum and maximum limits on the amounts that you can withdraw from your account. You are not permitted to make more than one withdrawal from your account in any one 24 hour period. Please note as follows:
Withdrawal by debit card/credit card: The following withdrawal request conditions apply in every case: Minimum withdrawal is £10, except in the case of final withdrawal to close an account. Withdrawal requests are limited to one per day up to £2,500. Withdrawal requests to a credit or debit card can only be made to the card registered to your account and with which you have deposited funds. If it is necessary to make a withdrawal to a different card other than the one originally registered or deposited from will require proof of identity.
Withdrawal by bank transfer (this is only available to non UK MasterCard users): each withdrawal must be at least £10 (save in the case of a final withdrawal to close an account) and must be no greater than £2,500 in any 24-hour period. This bank transfer will be payable to you and not a third party and will be sent to a bank account in your name. Bank transfer withdrawals will require a copy of the statement for the bank account details provided showing your name, address and bank account number to be sent to us.
When you close your account, you will be entitled to the return of all funds in it. However, if you do not log onto your Bingo account for a period of 180 days, we will notify you of our intention to close your account and if we receive no response within 14 days thereafter, any balance in your account will be forfeited.
If, as part of a promotional campaign or competition, we credit an amount to an account registered in your name, you can only use such amounts as wagers for playing the Games.
Any applicable taxes and fees in connection with any winnings awarded to you or any other payments to you are your sole responsibility. Winnings cannot be transferred, substituted or redeemed for any other monies.
Where there is a dispute concerning your account, we reserve the right to suspend the account until resolution is reached. Any disputes must be notified to us in writing stating the date, time and details of the dispute and emailed to support@bingoresponse.com.
7. Wager Rules and Limitations of Liability
We reserve the right to refuse the whole or part of any wager at our discretion. We reserve the right to set and to vary the maximum and minimum stake amounts and these will be updated in the rules accessible on the website. It is your responsibility to check these rules each time you log on.
By placing any further wagers with us, you accept the results of the previous wager. As such, the results of the previous wager are no longer in dispute and no refunds or other adjustments will be granted.
You agree that our decision will be final and binding on all matters in relation to wagering, or your eligibility for a prize or claim, and our transaction records shall be the final authority in determining the terms of any wagers you place and the circumstances in which they were made. St Minver Limited's liability in respect of any claim or loss shall be limited to the stake paid by you.
We will not be liable for damages which may be caused by the interception or misuse of your credit card details on the Internet to the extent that such interception or misuse has been caused by events outside of our operation and control.
8. Bingo Game Rules and Bonus Promotions
From time to time we may operate a bonus promotion. We reserve the right to determine the member qualification criteria of all bonus promotions. Our bonus promotion terms can be found in the Promotions section of the website and are deemed to be incorporated into these terms and conditions.
Special Bonus Terms and Conditions: These apply to any special Birthday or lapsed player bonuses. Bonus money awarded is deemed for wagering purposes only. Bonus money may only be used to purchase additional tickets and may not be cashed out. Any player choosing to withdraw all or part of the bonus money they have received from us will forfeit the same.
Prize-winners grant us the right to use and publish their user name online and in print in any other media in connection with the game. Acceptance of a prize constitutes permission for St Minver to use winner's name for advertising and promotional purposes without additional compensation unless prohibited by law.
9. General Terms
We shall not be responsible for any viruses, bugs, cancel-bots, errors or defects in any of our games, systems, software or services which affects your enjoyment of the service or causes any damage to your computer or other personal property. Equally, whilst we use all reasonable endeavours to provide uninterrupted access to the service, we shall not be liable for any downtime which you suffer during your use of the Bingo service or any associated games.
If any part of these terms is found by a court of competent jurisdiction or other competent authority to be invalid, unlawful or unenforceable then such part will be severed from the remainder of these terms, which will continue to be valid and enforceable to the fullest extent permitted by law.
These terms shall be governed by and construed in accordance with the laws of Gibraltar. You irrevocably agree that the courts of Gibraltar shall have exclusive jurisdiction to resolve any dispute or claim of whatever nature arising out of or relating to this website, and that the laws of Gibraltar shall govern such dispute or claim. However, we retain the right to bring legal proceedings in any jurisdiction where we believe that infringement of our intellectual property rights or breach of these terms is taking place or originating.
